SHIPPING
How do you send my order?
Every piece is made in our workshop in Türkiye and shipped by express courier (UPS, FedEx or DHL), tracked all the way to your door.
Who pays customs and import duties?
Orders are shipped DDU (Delivered Duty Unpaid, Incoterms 2020). This means import duties and taxes charged in the destination country are paid by the buyer.
Holiday offer: duties paid to the US, Canada and the EU. For orders placed until 31 December 2026 and delivered to the United States, Canada or a European Union country, we ship DDP (Delivered Duty Paid). We cover the import duties and taxes, so there is nothing to pay on delivery.
How much is the shipping fee?
Express shipping is free to the United States, Canada and the European Union. For other destinations, the shipping fee is shown at checkout.
How long does delivery take?
Once your order ships, delivery takes:
- United States and Canada: 2–6 business days
- European Union and United Kingdom: 2–4 business days
- Gulf countries: 3–7 business days
- Australia, Japan and other destinations: 4–12 business days
If the piece you ordered is not in stock, we make it first, within 2–7 days, and then ship it.
RETURNS
How long do I have to return an item?
You can request a return within 15 days of receiving your order.
How do I make a return?
Email us at info@mernliving.com with your order number, the product name and the reason for the return. Please include photos or a short video showing that the product is unused and undamaged. We will reply with the return instructions and a tracking number.
- The product must be unused, undamaged and in its original packaging, with all accessories and the invoice.
- Return shipping is paid by the buyer. If we arrange the return shipment for you, its cost (about $50–$500 depending on size and destination) is deducted from your refund.
- Items sent back without first requesting a return cannot be accepted.
I've returned the package, what's next?
Within 2 business days of receiving your return package, we will contact you with more information. Return shipping usually takes 5 to 12 working days.
Refunds are made to the original payment method within 7 to 10 business days after we receive the returned product. Card refunds reach the card used for the order within 1 to 7 business days. If the payment was made in installments, the refund is also made in installments.
The delivered product is defective. What should I do?
Please inspect your order on arrival and contact us right away if the item is defective, damaged or not what you ordered. If the product is sent back to Mern Living within the return period, we will replace it after it is received and checked. If a replacement is not available, your order will be cancelled and refunded.
Which products are not refundable?
For a refund to be accepted, the product must be undamaged and unused. A refund request is not valid if the product has been damaged through use.
Fast terms
We do not exchange products directly. Products you return are refunded to the original payment method, and you can place a new order at any time. Products can be returned within 15 days of receiving them, and return shipping is paid by the buyer.